About the role
Our client is on the lookout for a skilled and Experienced IT Support Technician to join our innovative team in Bengaluru. This pivotal role requires a dedicated professional who is passionate about technology and customer service. As an IT Support Technician, you will be responsible for providing top-notch technical assistance and support for a diverse range of issues related to computer systems, software applications, and hardware components. Your expertise will be essential in ensuring our clients receive timely and effective resolutions to their technical challenges.
In this role, you will serve as the first point of contact for clients facing technical difficulties.
What you'll do
- Provide first-level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track and route problems and requests and document resolutions
- Maintain and manage IT inventory and asset documentation
What you'll need
- Bachelor's degree in Computer Science or related field
- 1-2 years of experience in IT support
- Strong troubleshooting skills
Skills
Good to have
Benefits
- Health insurance coverage
- Flexible working hours
- Opportunities for professional development
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