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Customer Support Specialist
Surat Financial Services
Join Surat Financial Services as a Customer Support Specialist, where you will be integral in providing exceptional service to our clients. This role involves assisting with inquiries, resolving issues, and ensuring customer satisfaction in a dynamic financial environment.
Surat, Gujarat
Full time
Onsite
INR 35,000 - INR 50,000/month
1.0-3.0 yrs experience
Job Description
Join Surat Financial Services as a Customer Support Specialist, where you will play a vital role in delivering outstanding service to our valued clients. In this position, you will be the first point of contact for customers, addressing their queries and concerns with professionalism and empathy.
Your
Key Responsibilities
- Assist clients with inquiries and provide effective solutions.
- Handle customer complaints and follow up to ensure resolution.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service quality.
Qualifications
- Bachelor's degree in Finance or related field.
- 1-3 years of experience in customer support.
- Excellent communication and problem-solving skills.
Skills
Required
Strong interpersonal skills.
Knowledge of financial products.
Proficiency in MS Office.
Good to Have
Experience with CRM software.
Multilingual abilities.
Benefits & Perks
- Health insurance.
- Performance bonuses.
- Professional development opportunities.
Frequently Asked Questions
LiveWhat are the main responsibilities of a Customer Support Specialist?
You will assist clients with inquiries, resolve issues, and ensure a high level of customer satisfaction.
Is this role onsite or remote?
This is an onsite position based in Surat.
What qualifications do I need to apply?
Candidates should have a degree in Finance or a related field and experience in customer support.
How can I apply for this position?
You can apply through our careers page on the Surat Financial Services website.
What is the salary range for this position?
The salary range is between INR 35,000 to INR 50,000 monthly.
Data refreshed in real-time • Jul 7, 2026