Customer Support Specialist in Financial Services

UrbanHiring · recruiting for a confidential client

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Pay
₹35,000–50,000 a month
Location
Surat, Gujarat
Work mode
On-site
Job type
Full time
Experience
1–3 yrs
Category
Finance

Join our client as a Customer Support Specialist, where you will be integral in providing exceptional service to our clients. This role involves assisting with inquiries, resolving issues, and ensuring customer satisfaction in a dynamic financial environment.

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About the role

Join our client as a Customer Support Specialist and play a vital role in the financial services sector. In this dynamic position, you will be the initial touchpoint for our esteemed clients, ensuring they receive exceptional service and support. Your ability to address customer inquiries with professionalism and genuine empathy is crucial in building lasting relationships and trust.

As a Customer Support Specialist, you will engage with clients through various channels, including phone, email, and chat, providing tailored solutions to their individual needs. Your expertise in navigating complex financial products and services will empower you to assist customers effectively, enhancing their overall experience. You will be responsible for understanding client concerns, resolving issues promptly, and guiding them through our offerings.

About the Role

In this role, you will not only handle inquiries but also educate clients about our range of financial services, ensuring they are well-informed and confident in their decisions. You will collaborate closely with other departments to ensure a seamless customer experience, addressing any escalated issues with a solutions-oriented mindset. Your proactive approach in identifying client needs will be instrumental in fostering customer loyalty and satisfaction.

What you'll do

  • Assist clients with inquiries and provide effective solutions.
  • Handle customer complaints and follow up to ensure resolution.
  • Maintain accurate records of customer interactions.
  • Collaborate with team members to improve service quality.

What you'll need

  • Bachelor's degree in Finance or related field.
  • 1-3 years of experience in customer support.
  • Excellent communication and problem-solving skills.

Skills

Strong interpersonal skills. Knowledge of financial products. Proficiency in MS Office.

Good to have

Experience with CRM software. Multilingual abilities.

Benefits

  • Health insurance.
  • Performance bonuses.
  • Professional development opportunities.

Interested in this role?

It takes about two minutes. Free to apply — UrbanHiring never asks candidates for money.

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Questions about this job

What are the main responsibilities of a Customer Support Specialist?
You will assist clients with inquiries, resolve issues, and ensure a high level of customer satisfaction.
Is this role onsite or remote?
This is an onsite position based in Surat.
What qualifications do I need to apply?
Click "Apply Now" on this page to apply through UrbanHiring. UrbanHiring is recruiting for this role on behalf of a client employer.
How can I apply for this position?
Click "Apply Now" on this page to apply through UrbanHiring. UrbanHiring is recruiting for this role on behalf of a client employer.
What is the salary range for this position?
The salary range is between INR 35,000 to INR 50,000 monthly.

Listing last updated

Customer Support Specialist in Financial Services

₹35,000–50,000 a month

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