About the role
Our client is seeking a dedicated and passionate Customer Support Representative to join our dynamic team in Mumbai. In this pivotal role, you will serve as the first point of contact for our valued customers, providing exceptional support and assistance to ensure their inquiries are handled efficiently and effectively. Your primary responsibility will be to address customer questions, resolve issues, and provide information about our products and services.
As a Customer Support Representative, you will engage with customers through various channels, including phone, email, and live chat. Your ability to communicate clearly and empathetically will be crucial in understanding customer needs and delivering satisfactory solutions. You will also be responsible for documenting customer interactions and feedback, which is essential for continuous improvement in our service delivery.
What you'll do
- Respond to customer inquiries via phone and email.
- Provide product information and support.
- Document customer interactions and feedback.
What you'll need
- High school diploma or equivalent.
- Strong communication and problem-solving skills.
Skills
Good to have
Benefits
- Training provided
- Health insurance
- Career advancement opportunities
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